bh55's Privacy Policy — Your Information Is Safe With Us
Before joining the bh55 platform, learn how we collect, use, and protect your personal information and how your right to privacy is ensured.
Introduction & Purpose of This Policy
bh55 is a safe and trusted online entertainment platform operated for Bangladeshi players. We believe that protecting every user's personal information is a fundamental right. This privacy policy explains what information we collect, why we collect it, how we use it, and what rights you have over your data.
By using the bh55 website or services, you acknowledge that you have read this policy and agree to its terms. We will update this page whenever changes are made, and you will be notified of any significant changes.
What Information We Collect
1 Information You Provide Directly
When you create an account or use our services on bh55, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- Identity verification documents (such as a national ID card)
- Payment-related information (bKash, Nagad, Rocket account numbers)
- Any additional information provided for communication purposes
2 Automatically Collected Information
When you use our platform, the following technical information is recorded automatically:
- IP address and device identification details
- Browser type and operating system
- Page views, clicks, and session duration
- Information from cookies and similar tracking technologies
- Login time and location data
3 Transaction & Gaming Information
Information related to your account activity that we collect:
- Deposit and withdrawal history
- Betting and gaming activity records
- Bonus usage and wagering progress
- VIP level status and rewards history
- Customer support communication history
4 Information Received From Third Parties
In some cases we may also receive information from trusted third parties:
- From identity verification service providers
- From payment processing partners
- From fraud prevention service providers
- As directed by applicable legal or regulatory authorities
How Your Information Is Used
bh55 uses your information only for legitimate and necessary purposes. We never use your information for unnecessary or unauthorized activities.
Account Management
Your information is used to create, verify, and secure your account, and to confirm your identity at login.
Payment Processing
To process deposits and withdrawals via bKash, Nagad, or Rocket, and to maintain your transaction history.
Security & Fraud Prevention
Your information is analyzed to prevent unauthorized account access, fraudulent activity, and money laundering.
Customer Support
Contact information is used to resolve your questions and complaints quickly and to improve the quality of our support.
Service Improvement
Information is used for analytical purposes to continuously improve our platform, game offerings, and user experience.
Notifications & Communications
To send important account-related notifications, security alerts, and service updates.
Information Storage & Security Measures
5 Technical Security Measures
bh55 uses industry-standard security technology to keep your information safe. Our key security measures are:
- SSL Encryption: All data transferred between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology.
- Secure Data Storage: Your information is stored in encrypted databases accessible only to a limited number of authorized personnel.
- Firewall & Anti-Malware: Our servers are monitored around the clock and multiple layers of protection are in place to defend against external attacks.
- Two-Factor Authentication: An identity verification process is used to provide additional security when accessing your account.
- Regular Security Audits: Security assessments are conducted regularly to identify vulnerabilities in our systems.
6 Data Retention Period
We retain your information in accordance with the following policy:
- Information for active accounts is retained for as long as the account remains open.
- Even after an account is closed, information may be kept for a defined period if required by legal obligations, fraud prevention, or dispute resolution.
- Transaction records are retained for as long as necessary to meet financial and legal obligations.
- Information that is no longer needed is securely deleted or anonymized.
Sharing Information With Third Parties
bh55 does not sell or rent your personal information. However, limited information may be shared with trusted partners in order to provide our services.
7 Service Provider Partners
Some trusted third-party services are used to operate our platform:
- Payment gateways and mobile banking services (bKash, Nagad, Rocket)
- Identity verification service providers
- Technology and cloud service providers
- Game content providers (Pragmatic Play, Spribe, JILI, PG Soft)
These partners operate under strict confidentiality agreements and may only use the information they receive for the specified purpose.
8 Disclosure of Information Under Legal Obligation
In the following circumstances we may be required to provide information to legal authorities:
- In response to a court order or a lawful request from a government authority
- In the investigation of money laundering or financial crime
- When necessary to protect the safety of other users or the general public
- To protect our legal rights and property
Any such disclosure is always kept within the limits of applicable law and restricted to the minimum information necessary.
Cookie Policy & Tracking Technologies
9 What Cookies Are and Why They Are Used
Cookies are small text files that your browser stores on your device the first time you visit the bh55 website. They help improve your browsing experience.
bh55 uses the following types of cookies:
- Essential Cookies: These are necessary for the website to function properly. Without them, basic functions such as login and payment are not possible.
- Functional Cookies: Used to remember your preferences, such as your language selection.
- Analytics Cookies: Used to analyze website usage and improve the quality of our services.
- Security Cookies: Used for session management and account security.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the website.
Your Rights & Choices
As a bh55 user, you have certain important rights regarding your personal information. We fully respect these rights.
Right to Access
You may request at any time to know what information we hold about you.
Right to Correction
If any of your information is incorrect, contact us to request a correction or update.
Right to Deletion
In certain circumstances you may request that your information be deleted, though this may not be possible if legal obligations apply.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted.
Right to Data Portability
You may request to receive the information you have provided in a structured and readable format.
Right to Object
You have the right to object to marketing communications or to specific processing of your information.
Protection of Minors
10 Age Restrictions & Data Collection Policy
bh55 is an entertainment platform for users aged 21 and above only. We do not knowingly collect any personal information from minors.
- We verify age at account registration, and registrations from users under 21 are not approved.
- If we become aware that a minor is using our platform, that account will be closed immediately and any collected information will be deleted.
- Parents may request through our support team that any information we hold about their child be deleted.
To learn more about responsible gaming, please visit our Responsible Gaming page.
Policy Changes & Updates
11 Notice of Changes
bh55 may update this privacy policy from time to time. When changes are made, we will take the following steps:
- The date of the new version will be updated on this page.
- For significant changes, a notification will be sent to your registered email address.
- Continuing to use the platform after any changes will be considered your consent to the new policy.
- If you do not agree to the new policy, you may request to close your account at any time.
We recommend that you visit this page regularly and stay updated about any changes.
12 Relationship with Terms & Conditions
This privacy policy is part of bh55's overall Terms & Conditions. Both documents should be read together. In case of any conflict, the privacy policy will take precedence on matters relating to personal information.
If you have further questions about this policy, visit our FAQ page or contact our support team directly.
Contact Us
If you have any questions about this privacy policy or wish to exercise your rights over your information, please contact us.
Live Chat
Our support team is always available on 24/7 live chat. Support is available in Bengali and English.
Log in directly to start a live chat